Shipping Policy

Overview

This Shipping Policy applies to any physiotherapy products, merchandise, or other items that Physiophy may ship to customers. Our in-clinic services are delivered at our facilities and are not subject to shipping policies.

Service Delivery

Physiotherapy sessions are provided at our clinic locations:

Dhantoli Branch: Ground Floor, Hyatt Medicare, Besides Get Wel Hospital, Dhantoli, Nagpur - 440012
Kharbi Branch: Plot No. 83, Beside Bhavan's School Gate No. 1, Shrikrishna Nagar, Kharbi, Nagpur, Maharashtra 440024

Home Visit Services

For our home visit physiotherapy service, our therapists will visit you at your residential address within Nagpur. Home visit appointments must be scheduled at least 48 hours in advance.

Service area: Nagpur and surrounding areas
Scheduling: Book through our appointment system or contact us directly
Confirmation: We will confirm your home visit appointment via phone/email

Product Shipping (if applicable)

If Physiophy ships any physiotherapy products or merchandise:

Orders are processed within 2-3 business days
We use standard courier services for shipping
Shipping charges will be calculated based on delivery location and product weight
Tracking information will be provided via email
Delivery typically takes 3-7 business days within India

Damaged or Lost Shipments

If you receive damaged or incomplete products:

Contact us within 24 hours of receipt with photographic evidence
We will arrange for replacement or refund as applicable
For lost packages, we will follow up with the courier and provide updates

International Shipping

Currently, Physiophy primarily operates within India. For international shipping inquiries, please contact us directly to discuss available options.

Contact Information

For shipping-related questions or concerns, please contact us:

Email: contact@physiophy.com
Phone: +919970127614 or +917020427614
Hours: Monday-Friday 8:00 AM - 8:00 PM, Saturday 8:00 AM - 6:00 PM, Sunday 10:00 AM - 4:00 PM